FAQ

Frequently Asked Questions

Ordering & Shipping

How will my order be shipped?

Once received, your order will be prepared for shipment as quickly as possible and sent directly to the delivery address you provided.
After dispatch, you will receive a shipping confirmation with the corresponding tracking information, provided that tracking is available.

How long does shipping take?

Orders are generally processed within 1–2 business days and then shipped.
The standard delivery time within Germany is approximately 1–3 business days. For deliveries within Europe, the delivery time may be correspondingly longer.

Please note that in exceptional cases, such as during public holidays, high order volumes, or due to delays by the shipping service provider, delivery times may be longer.

Where do you deliver to?

We currently deliver within our offered European delivery areas.
The available delivery countries and shipping costs will be displayed to you during the ordering process.

Can I track my order?

Yes. As soon as your order has been shipped, you will receive a shipping confirmation with a tracking link, provided it is available.
Please also check your spam or junk folder if you have not received a shipping confirmation.

Products

Where are the products manufactured?

Our products are manufactured under controlled conditions and processed and bottled according to applicable requirements.
We focus on selected raw materials and controlled quality for our products. Depending on the product, corresponding product and quality information is available.

Are the products quality-tested?

Yes. The quality of our products is checked regularly. Depending on the product, corresponding analysis and product information is available.
We pay attention to a careful selection of the raw materials used and controlled manufacturing.

Are the products suitable for me?

Food supplements are not a substitute for a balanced and varied diet and a healthy lifestyle.
Please observe the information on the respective product label and the recommended dosage.

If you are pregnant, breastfeeding, taking medication, or suffering from a medical condition, you should consult your doctor or pharmacist before taking a food supplement.

How should I store the products?

Please follow the respective storage instructions on the product label.
Always keep food supplements out of the reach of young children and in accordance with the specified storage conditions.

Changing or Canceling an Order

Can I change my order subsequently?

If your order has not yet been processed, we will be happy to try to accommodate changes.
To do so, please contact us as soon as possible at the contact address provided and state your order number.

Once an order has already been prepared for shipping or dispatched, changes may no longer be possible.

Can I cancel my order?

If your order has not yet been processed or shipped, you can contact us to request a cancellation.
Your statutory consumer rights, in particular your statutory right of withdrawal, remain unaffected by this.

Returns & Refunds

Can I return my order?

As a consumer, you generally have a statutory right of withdrawal, provided no legal exemption applies.
Details and the corresponding deadlines can be found in our cancellation policy.

Please contact us before returning an item so that we can provide you with the correct return information.

Where do I send my return?

Please send your return to the following address:

BOD Logistics
Butenring 22
25479 Ellerau
Germany

Please include the order reference ID with every return. You can find this on the shipping label of your original delivery. Without the order reference ID, processing may be delayed or the return may not be correctly assigned. Your statutory consumer rights remain unaffected by this.

What should I do if my package arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and, if possible, clear photos of the packaging and the product.
We will examine the case and take care of a suitable solution.

What should I do if an incorrect or damaged product was delivered?

Please contact our customer service with your order number and a short description of the problem.
We will assist you as quickly as possible in the event of a faulty or damaged product.

Payment

Which payment methods are offered?

The currently available payment methods will be displayed to you during the ordering process.

When will my order be processed?

Your order will be released for processing after successful payment confirmation.

Contact

I have another question. Who can I contact?

Our customer service team is happy to help you.
Please contact us via our contact form or the email address provided on our website.

Please have your order number ready for any questions regarding an order. This allows us to process your request more quickly.